This privacy notice explains how Billingshurst Osteopaths Limited, also trading as Meadows Wellbeing, use your personal information collected about you.

What information do we collect about you?

Personal data is, any information about you that enables you to be identified.  Personal data covers; name, date of birth, gender, address, email address, telephone number, profession, payment information.

Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We will use your information collected from the website to personalise your repeat visits to the site.

We may also collect information when you voluntarily complete client surveys or provide feedback to us.

Why do we need to collect and use your personal data?

We use your personal data to accept you as a new or returning client to provide you with the products and services you have requested.

How will we use the information about you?

We use the contact information you have provided to us so that we can communicate with you about the products and services that we provide.

Who might we share your information with?

Where third parties are involved in processing your data we will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they will only act in accordance with our written instructions.    

Where it is necessary for your personal data to be forwarded to a third party we will use appropriate security measures to protect your personal data in transit.  

How long do we keep hold of your information?

We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided.  We also reserve the right to retain data for longer due to the possibility that it may be required to defend a future claim against us.

If you make an enquiry but do not engage our services, we will keep your personal data for 3 months from the date of last communication.

If you engage our services, we will keep your personal data for 7 years from the date of last communication.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email or write to us using the contact details noted below.

When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.


We would like to send you information about our products and services which may be of interest to you. If you have agreed to receive marketing information, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.


We use cookies to track visitor use of the website and to compile statistical reports on website activity.

For further information visit

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we’ll place any updates on our web page (and/or) inform you of any changes when they occur.  Any changes will be made available in the latest version of this document, which is always available on our website.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email at or write to us at 57 High Street, Billingshurst, West Sussex RH14 9FJ.